Modern Solutions For Retro Charm: Rosewood Bistro’s Story
Rosewood Bistro is a small restaurant in Medicine Hat that embraces a retro 1950s theme. This cozy eatery runs out of a 140-year-old building to offer a delicious dining experience that features local ingredients and eclectic food combinations.
However, the charm of Rosewood Bistro's historic building comes with a unique set of challenges. The aged structure has required repairs and maintenance, from out-of-date plumbing to malfunctioning HVAC equipment. Staying on top of these issues and resolving them is critical to ensuring this small business can continue to serve its loyal customers.
Photo Courtesy of CHAT News Today.
Partners From Day One
Ahead of opening its doors for business in 2021, Rosewood Bistro worked with Air-Tech Ltd. to ensure their restaurant met industry standards. For months, they worked together to ensure that inherited equipment was repaired and all building facilities were properly functioning.
They went on to build a strong relationship and Air-Tech quickly became Rosewood’s trusted resource for installations, repairs, and maintenance. When Air-Tech and Terralta merged, Rosewood Bistro trusted that Terralta would continue to meet the restaurant’s needs.
Throughout their partnership, Terralta has equipped Rosewood Bistro with every piece of restaurant equipment they might need to run a successful business. From freezing and cooling to prepping and cooking, they count on Terralta to get them everything required to deliver a great culinary experience for guests.
Tackling Every Problem
Although Terralta excels in delivering top-notch restaurant equipment, their range of services makes them an invaluable problem-solving partner for all of Rosewood Bistro’s hurdles.
“For every problem that I have, I always call them.” –Sourav Saha, Owner of Rosewood Bistro
Terralta supports Rosewood Bistro with its restaurant equipment, HVAC, refrigeration, plumbing, and anything else that might come up. Having a suite of services under one roof has been a huge time and resource saver.
“If something needs a plumber, they have a plumber. If it needs an electrician, they have an electrician,” Sourav says. “ You’re not wasting your time calling 5 different people. You call one number and get all your problems sorted out.”
On the Ball Service
Prompt and reliable service is essential for any small business, and Rosewood Bistro is no exception. Terralta has proven to be unwavering in ensuring that the restaurant runs seamlessly, and this "on the ball" support is the cornerstone of their partnership.
“I can call them at 8:30 in the morning, and someone will be here by 8:45,” Sourav shares.
Terralta also manages the regular maintenance of Rosewood Bistro’s equipment. As a member of the preventative maintenance program, Terralta visits the restaurant 4 times a year to ensure things are in tip-top shape. This includes inspecting and testing all equipment for signs of failure and completing repairs as needed.
“They’re prompt, they’re honest, they don’t put fluff in it. They’ll tell you how you can fix it, how much it will cost, and those kinds of things are really good for a small business like mine to make decisions.” — Sourav Saha
Embracing Local Support
As a new small business serving the local community of Medicine Hat, Rosewood Bistro has relied on the expertise of Terralta to set them up for success. Knowing that they can depend on the same partner they’ve had for years for all of their building and equipment needs takes one less stress out of Sourav’s mind as the business owner.
Now all he has to worry about is providing excellent service and delicious food to his patrons, something he has proven to be outstanding at.